Refund policy

Last Updated: August 18, 2026

At Lawtonn, we want you to be satisfied with your purchase. If you are not completely satisfied, you may request a return within 30 days of receiving your order, subject to the conditions below.

1. 30-Day Return Period

You have 30 days from the date you receive your order to request a return.

After 30 days, we may not be able to accept your return or provide a refund.

2. Return Conditions

To be eligible for a return, the item must:

  • Be unused and in its original condition

  • Be in the original packaging, where applicable

  • Include all original tags and accessories

  • Not be damaged, altered, washed, or worn

  • Be accompanied by proof of purchase or order information

We reserve the right to refuse returns that do not meet these requirements.

3. How to Request a Return

Before sending any item back, please contact our customer support team.

Email: support@lawtonn.com

Please include your order number and the reason for your return. We will provide you with the appropriate return instructions.

Do not send products back to the address listed below unless our support team specifically instructs you to do so.

4. Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

Please allow additional processing time for your bank or payment provider to reflect the refund in your account.

5. Return Shipping Costs

Unless the item is defective, damaged, or incorrect, customers are responsible for return shipping costs.

If you received a defective, damaged, or incorrect item, please contact us before returning it so we can assist you.

6. Damaged or Incorrect Items

Please inspect your order when you receive it.

If your item arrives damaged, defective, or you receive the wrong product, contact us as soon as possible at support@lawtonn.com with your order number and clear photos of the issue.

We will review the situation and provide an appropriate solution.

7. Non-Returnable Items

Certain products may not be eligible for return for hygiene, safety, customization, or other legitimate reasons. Any applicable exclusions will be clearly stated on the product page or at the time of purchase.

8. Exchanges

If you would like to exchange an item, please contact us at support@lawtonn.com.

Depending on product availability and the reason for the exchange, we may provide return and replacement instructions.

9. Contact Us

For questions regarding returns or refunds, please contact us:

Lawtonn

Email: support@lawtonn.com
Phone: +1 (505) 305-6398

Address:
8206 Louisiana Blvd NE, Ste A #10045
Albuquerque, NM 87113
United States